All in-stock items are shipped via United Parcel Service (UPS). Shipping rates for your order are automatically added during the checkout process (once your shipping address has been determined).

If the product ordered is in-stock, we make every attempt to ship your package within 24 hours of receiving your order. However, even though our online store remains open, we may not be open for business in our physical offices. We do not ship on Saturdays, Sundays or holidays. Should your order be placed at one of these times, it will be shipped immediately upon our return.

Expedited Shipping Notice

Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. Please note, however, that upgrading method of shipment to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order–it only reduces the travel time after your order leaves our warehouse.

If you have any questions, please call us at (800) 360-9051, email us, or visit our website www.TRRoutfitters.com

Backordered Items

Occasionally, an item we sell is out-of-stock and we need to re-order the item. These circumstances may delay the processing and shipping of your order. If we find an item on your order that is unavailable for shipment, we will contact you via email to inform you that the item is out-of-stock. We apologize for such inconveniences and try diligently to prevent them from occurring. If you need more information about backordered items, please call us at (800) 360-9051, email us, or visit our website www.TRRoutfitters.com

Return Policy

Three Rivers Ranch honors a 30 day money-back guarantee policy to all customers. If you are not satisfied with your purchase, you may return your products for a full refund minus shipping and handling charges (a restocking fee may apply and you are responsible for shipping TRR the returned product).

Before returning any product to TRR, please contact customer service representative at (800) 360-9051, email us, or visit www.TRRoutfitters.com for more information.

Merchandise must be returned in resalable condition, in the original packaging material with all instructions, accessories and warranty cards. Once TRR has inspected all returned items, the necessary credit and refund will be issued.

How to Return a Product:

1.      Call us at (800) 360-9051 or email us and let us know you would like to return a product

2.      Wrap the product in the original packaging, with tags and the original receipt

3.      Close box securely, we are not responsible for product lost during shipping

4.      Drop the package off at your local shipping office

Products normally take 7-10 days to come back to us. The returned product will be promptly inspected and, provided the product passes inspection, your credit will be applied within seven days.

Product Warranties

Most products come with a 30-day replacement policy. After this period, the manufacturer’s warranty applies and customers need to contact the manufacturer for repair or replacement of the item. TRR will be happy to assist the customer with contacting the manufacturer. Please note warranties do not cover breakage or damage to the product resulting from customer abuse.

Damaged Merchandise

If an order arrives damaged, please notify TRR within 24 hours of delivery. The product and all packaging material must be retained until the matter is resolved with UPS.

Taxes

Idaho residents will be charged state sales tax. This amount may be reviewed at checkout.